System One Central Information Management System (CIMS) is designed to assist multi-Venue operators in:
– analysing data and information from gaming machine operations at both an individual and consolidated network level
– performing financial compliance checks at a high level individual Venue level or low level network level.
The Central System has been designed so that any individual, no matter what their level of computer literacy, can use it to manage their gaming network and produce with very little effort, relevant and effective management information.
Product Support – Telephone Help Desk support is provided by OSS seven days a week for application related problems. Between the hours of 8:00am and 6:00pm Monday to Friday, there is a guaranteed response time of 30 minutes. Response time outside these hours is as soon as possible.
On-line support can be provided if the purchaser elects to install or connect to a modem. This support is initiated using dial-back security from the site to OSS.
Ongoing Maintenance and Product Upgrades – OSS charges an ongoing quarterly software support and maintenance fee.
Telephone support is provided at no cost as outlined in Product Support above.
Further Details – For any further information or a written quotation for your Venue, click here for our contact details.