Product Support – Telephone Help Desk support is provided by OSS seven days a week for application related problems. Between the hours of 8:00am and 6:00pm Monday to Friday, there is a guaranteed response time of 30 minutes. Response time outside these hours is as soon as possible.
On-line support can be provided if the purchaser elects to install Teamviewer. This support is initiated using an internet connection from the site to OSS.