System One currently operates in the following states across Australia:
Victoria – as an in-venue gaming management and financial reconciliation system for Venues using Intralot as their gaming machine monitor.
South Australia – as an in-venue gaming management and financial reconciliation system for Venues using the IGC as their gaming machine monitor.
New South Wales – as an in-venue gaming management and financial reconciliation system providing financial and machine performance returns to LAB specifications.
Queensland – as an in-venue gaming management and financial reconciliation system providing financial and machine performance returns to QOGR specifications.
MC3000 – a Personal Data Terminal manufactured by Motorola under the brand name Symbol. Motorola is a US based manufacturer of many small electronic items including Mobile Phones, Data Collection and Point of Sale devices. Motorola has a large local support and repair network infrastructure. The MC3000 used in System One is a 38 key device with plenty of capacity for meters and cashiering.
PC – any Desktop PC or Laptop, the minimum Operating System requirement is Windows XP (32 bit only) or from Vista to Win 10, either 32 or 64 bit.
Cashier Printer – Citizen iDP 3221, CBM 1000 or CTS 2000 Thermal Printer can be used by Cashiers to print BookPay listings plus balancing information. The printer uses a standard 80 x 80 thermal printer roll which is available from most stationers.
Hardware – Manufacturer’s warranty or a minimum of twelve months. All hardware is manufactured and/or supplied by reputable organizations that have their own product support infrastructure.
Software – The operating system software will carry normal manufacturer’s warranty. If installed by Operational Services and Systems (Aust) Pty Ltd, the operating system is Windows and therefore carries the warranty of the Microsoft Corporation.
System One application software is warranted against defects for a period of twelve months from the date of installation.
Product Support – Telephone Help Desk support is provided by OSS seven days a week for application related problems. Between the hours of 8:00am and 6:00pm Monday to Friday, there is a guaranteed response time of 30 minutes. Response time outside these hours is as soon as possible.
On-line support can be provided if the purchaser elects to install or connect to a modem. This support is initiated using dial-back security from the site to OSS.
Ongoing Maintenance and Product Upgrades – OSS provides ongoing software support and maintenance outside the warranty period, for an annual fee.
As well, OSS is committed to upgrading and enhancing System One at least annually or as and when additional or altered specific requirements are advised by gaming jurisdiction control authorities. The cost of any development or changes will be born by OSS and product upgrades or revisions are made available to Registered Users at no cost subject to payment of the annual maintenance fee.
Product Training – Included in the purchase price is up to ten (10) hours of on-site training for Venue personnel. Any additional formal training requested is charged at current hourly charge-out rates with a minimum of one hour per site visit.
Telephone support is provided at no cost as outlined in Product Support above.
Further Details – For any further information or a written quotation for your Venue contact us on 1300 130 541.